In Mastering Hospitality, renowned Ritz‑Carlton hotelier Iwan Dietschi shares the wisdom he has earned through his distinguished career as a global leader in the hotel industry. The ultimate guide and mentor, Dr. Dietschi now shares his own story from the ground up and introduces his eight principles for achieving excellence in “the people business” and advancing in your career.
If you already work in hospitality, Iwan’s insights will raise the level of your game, enhance your sense of purpose, and make you more competitive. And if you’re thinking of a career in hospitality, you will clarify your direction, learn to bypass early mistakes, and speed your rise to a leadership position. Iwan Dietschi will show you the difference between a hotel manager and a true hotelier.
I am here to assist you, hopefully as one of your role models, as someone who has gone through various steps in my own career to become the best that I can be, and as one who never stops learning, growing.
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